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Shipping FAQ

How do I know my surfboard or surf accessories have been shipped?

Surfboards: Once your surfboard is ready and packed you will receive a dispatch email to notify you that your surfboard is on its way to your selected delivery address. All surfboards are personally packed to our requirements and secured safely for safe transport to your doorstep. Your address is printed on the packaging and collected by our experienced couriers. The dispatch email will contain the full details of your order, where it is going to as well as the tracking number and a link to the carrier’s website.

Surf Accessories: Are sent prior to your Surfboard to ensure you are ready for when you board arrives. You will receive an email letting you know when your package has been sent along with a tracking number.
If you would like to track your order please call us on 657-464-3966 or use our LIVE CHAT at the bottom left of your computer screen.

How will my order be shipped?

Once your surfboard order is confirmed by email it is processed by your selected shaper and reviewed. Once confirmed your order will go through each manufacturing stage (shaping, artwork, glassing, shipping dispatch etc). Once your order is ready to be shipped, your surfboard is packed in line with our strict packaging policy and picked up by our experienced couriers. Your address is printed onto the packaging and collected from us personally by the carriers. We will email you a shipping confirmation email containing what you ordered, where it is going to as well as the tracking number and a link to the carrier’s site.

Is shipping FREE all the time?

No, shipping is not FREE all the time. FREE Shipping is promoted up the top of the page during promotional periods on Boardcave.com. Surfboard shipping costs will be detailed on the checkout page. Surf Hardware shipping is calculated on the checkout page and depends on the size of your order. For further information please contact us at service@boardcave.com or use the LIVE CHAT feature at the bottom left of your screen. Shipping costs may change according to each order.

Can you deliver to my work address?

Yes, we can deliver to your place of work. Please ensure to include the Business Name and details in the shipping of your order so the delivery driver can find you easily.

Do you ship internationally?

We don’t ship internationally. However, international shipping can to be arranged by yourself. We recommend using DHL or UPS. You will be able to get regular updates on your board and when it is ready to be picked up you will be advised of the address and carton size. Our Safe Delivery Guarantee is not included for international shipping and we recommend you get shipping insurance when organizing the pick up of your board. For further information please email service@boardcave.com.

What happens if my items gets lost or damaged in the mail?

The first thing to do is contact us to confirm where your order was sent and quote your tracking number from your dispatch email. If for any reason your surfboard gets damaged our safe delivery guarantee means you will be reimbursed with a new surfboard, sent back to you safely and as quick as possible. If your order is lost or damaged please contact us immediately on 657-464-3966 or use our LIVE CHAT at the bottom left of your computer screen or email service@boardcave.com

What happens if an item is missing from my order?

Sometimes, orders can be sent in multiple packages as they may have not fit in just one. Please contact our customer service team on service@boardcave.com to check if this is the case. If in the rare chance we have missed an item off your order, we will arrange to have a replacement sent straight away.

What happens if I receive an incorrect item?

If you receive an incorrect item on your order, please contact our Customer Service Department straight away and we will arrange for the correct item to be sent to you. We will also reimburse you for return postage of the incorrect item. contact us immediately on 657-464-3966 or use our LIVE CHAT at the bottom left of your computer screen or email service@boardcave.com

Do you deliver to PO Box Address?

We cannot deliver to your Po Box Address in America. You will be notified prior to your surfboard being shipped with a tracking number, please ensure you are home or at work.

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