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Terms & Conditions

When you use this Site the following terms and conditions apply. The Site is the copyright of Boardcave LLC. All rights reserved. Images and content on the Site may not be copied, saved or used in any format other than as incidental to your permitted use of the Site. “We”, “us” and “our” refer to Boardcave LLC and its associated entities as applicable.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Boardcave.com indicates acceptance of these terms and conditions.

Boardcave.com reserves the right to make changes to this site and these terms and conditions at any time. By ordering or registering on Boardcave.com you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service at service@boardcave.com and we will remove you from our marketing communications.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Boardcave.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. Boardcave.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by the Boardcave.com credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Boardcave.com is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Boardcave.com.

Administration Fees

If you wish to cancel your order for any reason we must be notified within 24 hours of your order being placed. Failure to do this will result in a $50 admin/transaction fee. To cancel an order please call +1 (844) 800-3522 or email service@boardcave.com.au – This fee covers the merchant transaction costs we are charged to secure your payment.

Changes to custom surfboard orders outside of 24hrs will incur a $20 Administration Fee. Changes normally result in wasted materials and a stop in production to update order forms and advise factory workers. If your order cannot be changed and you have submitted the change request, you will still incur this fee due to the stop in production.

Copyright

This site is owned and operated by Boardcave LLC. All systems and software used on this site are the sole property of Boardcave LLC or those supplying the software. The entire content included in this site, including but not limited to graphics, code, or text, is copyrighted as a collective work under U.S and other international copyright laws, and is the property of Boardcave LLC.

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the Board Engine, Board Pages, Brand pages and general site assembly and arrangement thereof, are the sole property of Boardcave LLC. You may use the content of this site only for the purpose of placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Boardcave LLC prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Trademarks

All trademarks, service marks and trade names of Boardcave.com, used in the site are trademarks or registered trademarks of Boardcave.com.

Surfboard Artwork

Product images and colours may vary when being viewed on a computer screen. Furthermore, variations in the surfboard artwork can occur in the manufacturing process, as artwork is completed by hand.

Stringer Text and or Notes on Surfboards

All text written on the blank of the surfboard is done by hand and we cannot guarantee this request as this comes down to each surfboard shaper and how they sign off each of their surfboard blanks. Your request for this note, is a request and we will do our best to ensure it’s granted. However, we cannot ensure every note, name, size etc can be included on the blank of each surfboard. If you would like shaper approval for a note on the stringer of a custom surfboard, please contact service@boardcave.com prior to placing your surfboard order.

Logo Placement & Colour

Logo Placement and colour are at the discretion of the surfboard manufacturer. Any request will be taken into consideration by the manufacturer, but can not be guaranteed.

Shipping Special Instructions for Courier

The special instructions box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. “Second house up the driveway”, “Office hours 8-5″). Drivers are unable to grant specific requests such as “Deliver between 1-2pm” or “Leave parcel inside gate around the corner”. Boardcave.com cannot be held responsible if your instructions are not followed.

Delivery of Product and Manufacturing Lead Times

Timing for the delivery of products, including but not limited to surfboard orders, varies depending upon the surfboard ordered. Factors including but not limited to artwork, glassing, materials, construction (i.e. PU foam, epoxy, etc.) and holiday periods can affect the time of completion and delivery of a surfboard. Standard foam, clear, sanded finish surfboards take up to 6 weeks to manufacture.

The delivery times provided by Boardcave.com are estimates only. Boardcave.com will not be held accountable for late deliveries but we will do our best to ensure the surfboard gets to you as quick and safely as possible. In the event that multiple items are ordered, part of your order may be delivered at different times. For example, your fins might arrive prior to your surfboard, in different packaging. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. Boardcave.com cannot be held responsible for incorrectly entered delivery addresses.

Product Delivery and Acceptance Requirements

You or someone at your specified delivery address will be required to sign upon delivery of all products. Customers will be notified via email that their ordered product(s) have been sent with an estimate of the product(s) arrival time. If the customer is not at the specified location to sign for the product there will be fees in place for a redelivery at a later date. If the nominated place of delivery should be unattended, the Shipping Company may store the goods and if the Goods are stored there will be costs involved ($40) for the storage and redelivery of the products(s).

Customers are responsible for inspecting the goods for fault and notifying us within 2 working days of receiving the goods should there be a fault. If for any reason your product(s) are damaged please email photos of the damage and the packaging to service@boardcave.com within 48hrs of taking delivery.

NOTE: Please keep all packaging and shipping boxes in the event the product(s) need to be sent back to the suppliers (shapers). We will work with you to get your products returned back to you as quickly as possible.

Return Policy

Boardcave.com reserves the right to vary from this policy on a case by case basis. Warranty claims with Surf Hardware (Fins, Leg Ropes Etc.) needs to be filed directly with the manufacturer of the product. If policy variance has been granted in writing or via email by Boardcave.com and a product needs to be returned, a return merchandise authorisation (RMA) number is required before sending the product back to Boardcave.com. An RMA can be obtained by contacting Boardcave.com via email (service@boardcave.com). All refunds are subject to product inspection upon return. A refund will be processed after the product has been inspected.

Surfboards: All surfboards are manufactured specifically for the individual customer. Therefore, all sales are final. Any manufacturing defaults need to be taken up with the surfboard manufacturer. Boardcave.com will do everything in its power to help its customers with product issues. Please email service@boardcave.com with any issues.

Surf Hardware Returns (Leg Ropes, Tail Pads, Surfboard Fins): Boardcave.com will cover the cost to resend the surf hardware once it has been returned by the customer. The new product will be sent out as soon as the returned product has been inspected upon return. Please email us as at service@boardcave.com to obtain an RMA or for any other questions.

In the case of an incorrect item being shipped out, or the product has been damaged in transit please email service@boardcave.com to obtain an RMA.

Damaged Returns

Boardcave.com ships a lot of surfboards and we enforce a strict packaging policy when packing surfboards; damages are very rare. If for any reason your Surfboard is damaged in transit, we will cover the full cost of repair of the board with approval and will replace the surfboard depending on the damage. It is very important that you inspect your package at the time of delivery. If you notice any damages to the box, or more importantly, to your surfboard please contact us by email within 48 hours of delivery to start the claim process (service@boardcave.com). You must provide your confirmation ID, name and phone number in the email to streamline your claim. In the email please detail the extent of the damages to the surfboard. This will allow us to process the claim as quick as possible. If it is evident that your surfboard has been damaged you must keep the packaging for return. In the unlikely case your board is catastrophically damaged, you may refuse the shipment and you will be refunded a new board, once we receive your order back from the shipper, or you can choose a Boardcave.com voucher for the value of the surfboard.

Changes to Orders and Cancellations

Sure. You may make changes to your order up until your order has begun being processed. Please contact us by LIVE CHAT or email immediately with the order modifications you would like. Please note that not all changes can be guaranteed as surfboard orders may be too far into the manufacturing process. Ensuring that your order is correct on the checkout page is the best way to save any disappointment at a later date. We advise you carefully read through everything you have selected on our checkout page to ensure you are happy with your order prior to clicking the “Buy Now” button.

Change of Address

Boardcave.com cannot be held responsible for an incorrect address being entered on your order. Address confirmation is given on the checkout page. If this is not noticed until after your order is finalised, please contact Customer Service immediately (service@boardcave.com). We will attempt to update any incorrect order details, however Boardcave.com is not liable for any changes of address.

Pick Up Surfboards

Customers who live nearby shapers can select to pick up their surfboard from the shaper. You will be notified via email when your surfboard is ready to be picked up from the shapers location. The shapers address will be specified on your confirmation email. NOTE: You will be required to present ID when picking up your surfboard or you can provide your Boardcave.com confirmation ID detailed on your confirmation email.

Shipping Information

Surfboard orders will be shipped as soon as they are finished being manufactured. Manufacturing time varies based on board specifications. Once completed delivery takes approximately 2 to 7 business days. Delivery time depends on your distance from the manufacturer. Once your order has shipped you will receive an e-mail containing your itemized order, shipping carrier, tracking number, and estimated arrival date. All shipments are given the choice of home or business delivery. Delivery to a business is always recommended.

Ordering More Than One Board

To order more than one surfboard Customers will have to complete the order process twice. Please email service@boardcave.com with any questions.

International Surfboard Shipping

We do not currently offer international shipping. However, international shipping arrangements can be made by contacting service@boardcave.com

Pricing

Prices are subject to change without notfice. All Suppliers (Surfboard, Surf Hardware Companies) have full access to their listings on Boardcave.com with the ability to change their pricing at anytime.

Product Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether expressed or implied. To the fullest extent permissible pursuant to applicable law, Boardcave.com, disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.

Boardcave.com, does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Boardcave.com, does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Without affecting any of your statutory consumer rights that cannot be lawfully excluded or limited we will not be liable for any losses, damages, liability, claims or expenses (howsoever caused, including negligence, and whether direct, indirect or consequential) arising from the use of or connected with Boardcave.com we make no warranty or representation as to the fitness or suitability of the Site or any linked site.

Liability

Boardcave.com is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

Typographical Errors

In the event that a Boardcave.com product is mistakenly listed at an incorrect price, or with incorrect product information, Boardcave.com, reserves the right to refuse or cancel any orders placed for incorrectly listed product(s). Boardcave.com, reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Boardcave.com shall issue a credit to your credit card account in the amount of the incorrect price.

Term Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration process. These terms and conditions, or any part of them, may be terminated by Boardcave.com, without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of abusive or obscene language, is strictly forbidden. Impersonation of others, including a Boardcave.com, or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is obscene, threatening, defamatory, invasive of privacy or publicity rights, illegal, abusive, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation.

Participation Disclaimer

Boardcave.com does not and cannot review all communications and materials posted to or created by users accessing the site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Boardcave.com is merely acting as a passive channel for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Boardcave.com, reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Boardcave.com in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Boardcave.com, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our users, Boardcave.com may link to sites operated by third parties. However, even if the third party is affiliated with Boardcave.com, we have no control over these linked sites, all of which have separate privacy and data collection practices, independent of Boardcave.com. These linked sites are only for your convenience and therefore you access them at your own risk.

Fairness

We always try to settle any issues or complaints quickly and fairly. Any correspondence should be sent to service@boardcave.com Subject Line: Customer Service

General

These terms and conditions are governed by the laws of Queensland, Australia. We receive payments from our surfboard and surf hardware suppliers for the provision of our booking service. All references to “we”, “our” and “us” are references to Boardcave.com Pty Ltd ACN 154 901 425. For information on how we deal with your personal information please refer to our privacy policy.

We may change or modify all or any part of these terms and conditions by posting changes to the Site.