Testimonials
Spreading The Stoke Since 2010
Browse our testimonials and customer reviews from our stoked shoppers below.
2020
Service was excellent helped very quickly.
2019
Wanted to write a brief write up, but I was extremely indecisive throughout the whole custom order process. Harry in customer service was amazing and even with a 24-hour difference he swiftly answered all my questions and helped me with my changes throughout the ordering process. Will order again in the future and it was honestly the most enjoyable custom order process I have experienced. Thank you Harry in customer service and thank you Boardcave.
2018
Thank you guys the service was great. And my Siamese Palm Viper absolutely rips
Rodney, K – June 20th 2018
Thought I'd drop you a line and say thanks to Boardcave. My JR step cousin arrived in perfect order and I'm very happy and will recommend. Thanks for the good communication and advice, I'll be back! Cheers,
Charlie, G – June 16th 2018
Excellent service! Great at keeping the customer informed about progress.
Jonathan, R – June 12th 2018
Just wanted to follow up and thank you for such great customer service. My board got delivered to Brisbane on the 2nd of June as requested and I was able to take it over to Straddie on Sunday for my holiday. I really appreciate your responsiveness and willingness to help me out. The next time I need a new board I will definitely come back to Boardcave!
Jordan, A – June 8th 2018
This is my 3rd order through Boardcave, love the whole process.
Gary, J – June 1st 2018
Ordering was easy and uncomplicated. Customer service was great and was kept informed as to where my board was throughout the production phase as well as delivery.
Aaron, G – May 25th 2018
Perfect! Todd gave me the info I needed at the beginning and the whole process to delivery was flawless.
Joel, T – May 20th 2018
Great ordering process and customer service. Really happy with the status updates and follow up from the Boardcave team.
Board engine plays it a little safe on recommendations (volume wise) but if you're a slightly experienced surfer you'll have a good idea on what will work for you anyway.
Excellent job with packaging and shipping the board. Overall excellent experience!
Joel, B – May 11th 2018
No complaints, prompt replies and I'm pleased with the advice I received.
Jesse, P – May 2nd 2018
Your customer service is great. I'll be ordering my boards through board cave from now on. Thanks, Jesse
Daniel, J – April 24th 2018
Excellent and prompt!
Ben, A – April 20th 2018
Board engine is good if your not to sure what board or volume to get. Your customer service is brilliant, can't fault it. Had heaps of annoying questions and they were all answered. Being the second time I've ordered I was super confident the whole ordering process. Thanks.
Adam, K – April 15th 2018
10 out of 10
2017
Handy website, Fast delivery!
Graeme, M – April 1st 2017
Excellent service all round - highly recommend :)
Caleb, P – March 25th 2017
Can't fault Boardcave, won't be the last time I use this site! Great support from order through to delivery.
Steve, T – March 15th 2017
Just got my 2nd board though you guys and once again it has arrived in pristine condition. Seamless process with good advice too. Many thanks!
Steve, T – March 2nd 2017
Awesome service! Answered all my questions and put loads of Aussie shapers at my fingertips. I'll definitely be using you guys again! Many thanks!
Sukma, B – Feb 20th 2017
Great people to deal with, very easy to communicate and got the boards delivered safely.
Dean, W – Feb 16th 2017
The whole experience was very easy, great service!
Nicholas, C – Feb 10th 2017
Incredibly informative and provided great advice. When there was a hiccup with the design of my board, alternatives were quickly suggested and delivery was prompt.
Andrew, H – Feb 3rd 2017
Well organized and great way to buy a new board. I found it easy and very helpful in the step by step process. Customer service is excellent. Thank Boardcave.
Wes, T – Jan 29th 2017
Very professional.
Drew, R – Jan 20th 2017
Service was excellent, I will be back!!!
Christopher, F – Jan 13th 2017
Great service, took a while to get here but so does everything in WA!.
Darren, M – Jan 10th 2017
Boardcave was excellent and answered any of my questions promptly. Great service!
Tony, B – Jan 2nd 2017
I have never purchased a board through Boardcave before, but the web site and the board I have got is fantastic. CV2 - Swallow Tail, SPC Construction with 5 fin layout and futures fin system, 6'6 x 22 x 3 - 46.1L. I am 6'1 and 92kg. Works fantastic!
2016
Great service, very happy.
Mischa, K – Dec 20th 2016
I found the service, communication, follow up and support from the guys at Boardcave was fantastic. Service and advice I got was first class.
Ryan, T – Dec 12th 2016
Unreal! The guys at Boardcave helped me make my decision on my board choice a lot easier. You guys put up with all my questions and responded immediately! Thanks.
Darren, G – Dec 1st 2016
Great service! The order tracking timeline keeps you informed on the boards progress throughout manufacturing.
Mitchell, T – Nov 24th 2016
Excellent service, reliable, safe, informative and keeps you up to date with what's going on with the production of your board
Daniel, J – Nov 18th 2016
Boardcave was a great way to order a surfboard with direct contact to the shapers for feedback and input on what you really want and fast service.
Jareth, H – Nov 10th 2016
Great service, I prefer to hold and feel a board before I order it, but wouldn't hesitate to order another board from Boardcave if I knew what I wanted.
Rodrigo, V – Nov 2nd 2016
Boardcave customer service is always great, this is my 3rd board purchased through these guys. Todd always goes the extra mile to assist you, thanks mate!
Scott, T – Oct 20th 2016
Got my Rasta Torus Twin today, looks amazing!!! Thanks for a great experience buying my board through you guys, will get the next from you too.
David, P – Oct 13th 2016
Really nice ordering system you know what is happening through the whole process. Customer service is great staff seem like real people and seem to respect the shaper and want you to enjoy the process. I didn't use the board engine as it popped out options which I knew I wouldn't go for - I ordered the Gary McNeil board that I knew I wanted. I really appreciate the free postage. The board came well packed in heavy duty bubble wrap and cardboard box.
Jake, D – Oct 7th 2016
Fantastic website layout with all options available. The quick response and advice given was fantastic in choosing the correct board and size as well as the service provided in assisting in selecting a new spray was second to none. Very happy with service.
Rod, W – Oct 1st 2016
Service excellent - good to see progress on web page. Delivery timely.
Kevin, H – Sep 20th 2016
The staff at Boardcave especially Todd were very helpful and considerate to customer service needs.
Ben, N – Sep 15th 2016
10 out of 10 on all levels!
Kayd, D – Sep 1st 2016
After a mate suggested you guys, I have to say its been great to deal with Boardcave, my next board will def be through you guys!
Dayne, G – Aug 29th 2016
Boardcave provided great service throughout keeping me informed of how the manufacturing process was going even facilitating my last minute changes to the type of fin boxes used.
2015
Everything was great I liked the tracking tool and board arrived right on time. I will use Boardcave again!
Rabin, B – Aug 29th 2015
This is the 4th board I ordered through Boardcave and I keep coming back! That says it all.
David, C – Aug 24th 2015
The service was great, including advice from board cave on board sizing, and the board got to me within the time schedule stated.
Paul, T – Aug 16th 2015
These guys rock! Board was well worth the wait! Was well informed of progress along the way. Will definitely use these guys again!
Matthew, K – Aug 04th 2015
I found Boardcave very good and easy to deal with and will definitely get my next boards through them.
Michael, L – July 20th 2015
Todd at Boardcave was absolutely awesome, great board knowledge and advice made the ordering of my board so easy! Thanks everyone at Boardcave I will definitely buy my next stick through you guys.
Nick, M – July 3rd 2015
Excellent service and support. The website is well set out with good information on all products. I had a slight issue caused by a heavy handed courier and the boardcave team had me sorted out very quickly with no fuss. I will be back again!
Craig, T – June 20th 2015
Excellent service,quick responses,easy ordering,fast delivery!
Annemarie, H – June 4th 2015
Boardcave is excellent in terms of customer service, highly recommend Boardcave when ordering your next board!
Rodrigo, V – May 21st 2015
Boardcave service was great, very happy with the communication, customer service and everything. Thanks guys!
Krsna, B – May 11th 2015
You guys are amazing and have been such a great help for getting me my Super PigDog! Thanks again! You guys are awesome! Krsna
Stephen, A – April 23rd 2015
Good reliable service. I've ordered a couple of boards through them and not been disappointed in any aspect of their service.
Ben, L – April 2nd 2015
Hi guys - I picked up my MF Sweet Spot yesterday, very stoked! Thanks for a smooth, easy transaction. Liked the order tracking as well! Cheers, Ben
Mathieu, L – Mar 31st 2015
Great turn around from the boys. They went the extra mile to get the fins I needed. This is best way to get any surf Equipment.. Hassle free.
Sam, E – Mar 20th 2015
The whole process was easy and ran smoothly, information was delivered promptly and any questions where answered right away.
Oliver, K – Feb 16th 2015
Service from Boardcave was very good. Always got back to me with updates and showed that they really care about their customers. Would definitely recommend their services.
Aaron, H – Feb 13th 2015
I was happy to buy my board from Boardcave. I found the options of boards are endless and you can spend hours and hours looking through all the different types from all different shapers. I love how you can customize your board from size and also fins and glassing setup. The guys answered my questions and queries pretty much straight away and kept me up to date on my order. I will look to buy my next stick from this site. Thanks Guys!!!
Scott, T – Jan 15th 2015
Still loving my board and the process you guys have is great. I'll be looking for a step up mid way through this year. hopefully you guys can help me out as I have found you extremely easy to deal with.
Rabin, B – Jan 13th 2015
Boardcave has provided an amazing service during the peak X-Mas period and has made an extra effort for delivering the board on time. Customer service was up to scratch with answering emails and keeping me updated. 5 stars!
Craig, H – Jan 6th 2015
Amazing customer service, Great communication and progress reports. An absolute pleasure to deal with. For me this is the best way to get a custom board made, through Boardcave.
2014
Hi Team! All is well! Board arrived and looks SICK!!!! Please let Clearwater know they have done a great job, some one will be super stoked tomorrow (Christmas present). Thanks for all your help and have a good xmas and new year. I'll be sure to buy again from Boardcave in the future! Regards, Marc
Jack, H – December 16th 2014
Board is fantastic!!! Big thank you to the guys at Boardcave, and thanks to Emery for delivering an awesome stick! One very happy customer
Oliver, K – December 16th 2014
Hey team. Got my merlot today! Stoked with it! Thanks for all the help. Cheers, Oliver
Miles, C – December 15th 2014
Hi guys. My lazy toy arrived today. Not a mark on it. Very impressed with the whole process. You guys have a great business there, Well done!
Lochie, T – December 12th 2014
Hi team Boardcave, I would just like to say a huge thank you for getting my Double Shot organized! You fellas have done an amazing job and I'm so stoked it's been finished. Thank you very very much for making my late birthday present the best present ever. Lots of love Lochie Todd
Alistair, H – November 27th 2014
Hi Boardcave Team, My Sub Driver arrived yesterday, it looks amazing! Can't wait to try it out! Thanks for your time in keeping me informed while it was being built and sent over. Kind regards Alastair
Craig, H – November 20th 2014
Hi Guys, My custom grey Hypto Krypto arrived today and looks great. I'd like to thank Boardcave for the great customer service and board advice. looking to get a DMS board soon and definitely will be using board cave Again. Great site and customer service. Thanks, Craig
Matthew, R – September 29th 2014
Dear Boardcave, Collected my Lost Beach Buggy from the Lost factory this morning. Looks awesome! Hopefully some surf picks up later in the week and I can take it for a few waves. I just wanted to thank you for your help. It is a long process ordering a board online and you made it a simple task, promptly responding to emails and organizing everything with ease. Thanks again…
Tim, R – September 19th 2014
Hi Guys, Just wanted to let you guys know how good your website is. Dangerously easy to grow the quiver behind the missus’ back! Great to be able to search 100’s of boards and many shapers with no hassle.
Bill, W – September 11th 2014
Hi Guys, My DHD Pocket Knife and fins arrived this morning – plenty of time to spare!! Thanks very much to you and the Board Cave crew for organizing prompt manufacture and delivery – I really appreciate the first class personal service. Only problem I have is that the forecast is for very large swells for Indo for the next few weeks. I am going to be very under gunned!
Sonya, E – July 31st 2014
Team Boardcave, Just emailing to let you know that my Lost V3 arrived yesterday, all well packaged etc. I plan to avoid work tomorrow (Im a substitute teacher) and try it out, cant wait! I have the 'lucky' tailpad on the board, thanks again for your guidance and I will let you know how it goes, cool. Cheers
Aaron, C – July 22nd 2014
Hi Guys, Just got my Hypto Krypto, absolutely stocked thanks heaps guys
Mark, E – July 16th 2014
Yo! I wanna drop a positive review on The Ando I purchased through Boardcave. Let me know when the feature's enabled or how to otherwise. This Board has changed my life!!! Yew! :)
Trent, G – July 10th 2014
Hi Guys, Just a quick thanks for my new Lost Sub Scorcher Two, it arrived safe and sound and the olds have sent a photo. It looks great!, Cheers again
Kristy, R – May 19th 2014
My Lost V2 Shortboard arrived yesterday and looks great just wanted to say a big thanks for all your help and for getting it to me so quickly, Kristy
David, B – March 30st 2014
Hi Guys, Legends my sons JR Cousin It arrived safe and sound thanks to you packaging it like it was worth a million bucks. My son is really stoked and I just want to thank you for your help. You will definitely get some positive press when all his other surfing buddies get to see his new board. Thanks again & cheers
Peter, V – January 10th 2014
Hi Team, I have been getting a few waves, thanks for all the help. I picked the board up from the depot because I couldn't wait. My DMS Slapper goes great, thanks for everything, Peter
2013
Hi Guys, My new Emery Stump Original arrived today in perfect condition. Seriously stoked! Thanks for the assistance - Big thumbs up to Boardcave !!!! Regards, Philip
Andrew, H – Oct 25th 2013
Hi Guys, I received my Noosa Joker Longboard today. It is in perfect condition. Thanks very much for all your help. Looking forward to surfing this over the next few days even though we've got 30kt winds and huge messy seas for the next week. Andrew.
David, P – Oct 9th 2013
Hi Boardcave, Got my new SUPER Mastablasta 2 on Monday, thanks heaps. The service was brilliant will happily recommend you guys, David.
Ebony, H – Jul 22nd 2013
Hi Guys, Boards arrived safe and sound on Friday 12/7! Perfect timing. Jeremy loved his board and I loved mine. Such quality work. The artwork looks fabulous and the boards are of an extremely high quality. Please give a big thank you to Steve Del Rosso for his wonderful work and thank you for being so efficient to liaise with about getting them ordered and shipped in time for Jeremy's birthday. Will definitely recommend the Boardcave to friends and family. Thank you once again! Ebony
Chris, B – Jun 30th 2013
Hi Guys, Just a quick email to let you know that the board arrived safely and it looks awesome! Thanks again for the great service! Chris
Chris, B – Jun 28th 2013
Gday, Cheers for following it up mate! I buy a lot of stuff online and I can say that no-one has the customer service that you offer. Good work! I've been eagerly waiting for the DHD Sweet Spot to arrive this week. Hope you have a great weekend too! Thanks again, Chris
Josquin, C – Jun 10th 2013
Just tried my DMS Crumpet 5'10" this afternoon. little waves in Maroubra, easy going. Board has really good paddle, easily catches waves. Stability is here too. Very light feeling under the feet. V responsive. Can't wait to try it in bigger waves! I definitely recommend.
Michael, H – May 22nd 2013
Just got my new D-fish shaped by Steve at Clearwater Surfboards. Board looks great, now I just need some waves. Cant wait to ride it. Cheers, Michael
Bernie, C – May 6th 2013
I want to say a big thanks to you guys at Boardcave for your help recently. When I was working interstate for a few weeks I bought a second hand DHD board and wanted to get some background info on its design & performance features; after searching the web I came across Boardcave and did an online enquiry and minutes later these guys were online responding to my query. The Boardcave guys just kept at it until they got the info I was after....really great effort guys and thank you again for all your help.
Patrick – Apr 30th 2013
Dear boardcave, My board arrived in perfect condition and exactly when you said it would, thank you . It was a real pleasure dealing with you. Everything you said you would do you did and promptly. Ordering a custom surfboard over the phone was a new experience for me but it was a personal one because of the care you took over everything. Thanks again. Sincerely Patrick
Sarah, K – Apr 10th 2013
Thanks for the great service boardcave I had no idea what board to get next and now I have several recommendations. You have made buying boards nice and easy and it's great to see you supporting our local shapers. Legends, Sarah.
Jamie, M – Apr 2nd 2013
James in customer service recommended the Shapers quad template by Dick Van Straalen for my Switch Blade. I have no idea why I was surfing my old fins, tested the stealth DVS over the Easter weekend and will never ride plastic fins again. My board feels quicker and more lively than ever. Thanks James for the tip. Sincerely, Jamie.
Shaun, B – March 26th 2013
Perfect timing for my DHD delivery. I got my Boardcave box delivered to my work yesterday and I felt like a kid at Christmas. I think you guys will have a few more customers because the guys didn't stop asking me how I ordered my board. Thanks again for your help and for frothing out an old dog. Cheers, Shaun
Michael, K – Jan 20th 2013
Thanks guys for helping me order my new stick. Your updates and customer service guys kept me in the loop and responded quickly. I will spread the word, awesome service to order customs from shapers around Aus, cheers M.K
Lewis, G – Jan 11th 2013
Had a great experience with Boardcave.com. Really great advice on board selection. Great communication from making the order, updates on how the board is coming along, all the way through to shipping. My custom board took 9 days from ordering to having it in my hands, definitely the quickest board I've ever had shaped. Stoked with the board and how it rides. All round good experience!
2012
Just surfed my 5’6” today and I can’t wipe the smile from my face. The recommendation of extra volume was a winner, I was surfing in slop and still having the best time. Thanks for the tip, Damo.
Sam, W – Nov 29th 2012
Thanks for the quick delivery of my shapers fins guys. Frothing to test them in some good surf, I will let you know how I go. Cheers, Sam.
Shawn, R – Nov 20th 2012
Hi Boardcave, just thought I would let you know that your website is by far the most advanced and easy to use site I have come across. I have already selected my next board from the board engine. You have made finding boards a blast. Thanks, Shawn.
Simon, A – Oct 19th 2012
Hi Guys, I haven’t shut up about my board. I thought I would let you know it goes great and I will spread the word. We don’t have access to many surfboard brands in Kiama so it’s great to be able to order from shapers around Aus. Cheers, Simon.
Mike, S – Oct 13th 2012
Hey, just wanted to say thanks for the excellent customer service. I spoke with James in customer service who spent over 30 minutes providing me with all the information I needed. I now understand the importance of surfboard volume. I will spread the word about Boardcave.com and your excellent service. Thanks, Mike.
Jason, M – Oct 2nd 2012
I would like to thank you Boardcave for your help in ordering my new DMS Fat Cat. I have never been more stoked to unwrap something in my life. Cheers, Jason.
Luke, B – Oct 10th 2012
Hi Guys, I have already received my creatures leash and tail pad I have just got my DMS carbon wrap, yew. Cheers for your help in getting my board ready in time for Bali. Thanks for frothing out a desk jockey. Sincerely, Luke.
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