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Ensure you have read our return policy below before proceeding. Please submit a return request by completing the Boardcave Returns Form Here. Once the form has been completed, a customer support member will review the information provided and a confirmation email with the return address will be sent to you within 1-2 business days.
We try to make our returns process as seamless as possible. However, there are some general rules and guidelines to follow to ensure we can process your return request as efficiently as possible.
All returns must be in a brand new, unused condition with original packaging (including tags). Unfortunately, Boardcave does not provide refunds for 'change of mind.' In the case that you have changed your mind on the product purchased, we can provide an exchange or store credit for you, (providing the items meet the criteria of being in a brand new, unused condition). All returns must be free from marks, stains, scratches and rips. If not, the return may not be accepted (unless faulty or damaged). All refunds, exchanges and store credits are subject to product inspection. At this stage, all return shipping fees are the responsibility of the customer, (unless faulty, damaged or the incorrect product has been received).
If you have any questions that are not listed on this page please leave us a message on live chat and we’ll get back to you as soon as possible.
Yes, we ship to the vast majority of countries. Shipping fees are automatically calculated at checkout. The fee is based on quotes that are provided by our partner freight companies. In rare cases, the location of the shipment does not specifically match the quote on the checkout page. If an order is placed and there is a discrepancy between the shipping fee and the actual shipping cost, a Boardcave team member will promptly contact you.
If you do not see your country listed in the drop down box of locations at checkout, please leave us a message on live chat and we’ll be happy to do a shipping quote for you.
The short answer is no. International customers may be required to pay any duties and taxes upon arrival of their items.
Pick up is only for some custom surfboard orders. All accessory, soft tops and apparel orders will be shipped from one of our warehouses across the United States.
No, shipping is not free all the time. Currently, free shipping is available on all non-surfboard products (eg: accessories & apparel) where the cart value is over $50.
Please note that some bulky items are excluded and this will be clearly stated on the product page. Surfboards are not included in the free shipping promotion.
Shipping costs will be automatically calculated on the checkout page based on the products in your cart and the shipping destination you have provided. For further information please Contact Us.
We can only deliver to PO Boxes for accessories and apparel. For custom surfboard orders, we require a residential or business address. If providing a business address, please specify the business name.
Please contact us immediately with your order number and tracking details from your dispatch notification email.
Sometimes, orders can be sent in multiple packages. If this is the case, we will provide tracking information for each package sent to you. Please check your spam folder in your emails in case the tracking emails have landed there.
If in the rare case, a product is missing from your order, please contact us and we will arrange to have a replacement sent as soon as possible.
If you receive an incorrect item that is not on your order, please contact our Customer Service team straight away and we will arrange for the correct item to be sent to you. We will also reimburse you for return postage of the incorrect item. Contact us on live chat or email [email protected].
Please review and follow our returns process in our Terms and Conditions
You will receive tracking information for your order to your email address provided at checkout. Please check your junk and spam folders to ensure you have received the email. Please allow a minimum of 3 business days for your order to be dispatched.
All orders are shipped from California. Shipping transit times within California are approximately 5 business days and transit times to the East Coast is approximately 10-12 business days. This does not include delays that may occur as a result of COVID and increased demand in the network. Please take this into consideration at the time of ordering.
As shipping transit times can vary drastically, we strongly recommend that you notify our customer support team prior to, or at the time of placing your order if you need it by a specific date. Our team will be able to provide some solutions to have your order to you as quickly as possible. Examples where this situation can apply includes surf trips, gifts or if you are on holidays and temporarily in the country.
Christmas cut off dates and deadlines will vary per region. Please see Christmas Shipping Information for more info.
This is intended to be a guide only and is not the exact shipping rate for your specific order. Rates are automatically calculated at checkout and for some orders you may be contacted by a team member if the rate is different based on your order and location.
For Surfboards (up to 6'6" in length):
Once your surfboard has finished in production, your surfboard is packed in line with our strict packaging policy and picked up by our experienced courier drivers. You will be notified via email that your surfboard has been dispatched. You will receive a tracking link and consignment number and will be able to see the address it is being sent to. (which will be as specified in your order or the latest address given to us if it has been changed since your order was originally placed).