Shipping FAQ
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International Shipping FAQ's | General Shipping FAQ's | Surfboard Shipping FAQ's
International Shipping FAQ's
Do you ship internationally?
Yes, we ship to the vast majority of countries. Shipping fees are automatically calculated at checkout. The fee is based on quotes that are provided by our partner freight companies. In rare cases, the location of the shipment does not specifically match the quote on the checkout page. If an order is placed and there is a discrepancy between the shipping fee and the actual shipping cost, a Boardcave team member will promptly contact you.
How much is shipping to my country?
If you do not see your country listed in the drop down box of locations at checkout, please leave us a message on live chat and we’ll be happy to do a shipping quote for you.
Are import taxes and duties included in the purchase price?
The short answer is no. International customers may be required to pay any duties and taxes upon arrival of their items.
General Shipping FAQ's
Can I pick up my order?
Pick up is only for some custom surfboard orders. All accessory, soft tops and apparel orders will be shipped from one of our warehouses across the United States.
Is shipping FREE all the time?
No, shipping is not free all the time. Currently, free shipping is available on all non-surfboard products (eg: accessories & apparel) where the cart value is over $50.
Please note that some bulky items are excluded and this will be clearly stated on the product page. Surfboards are not included in the free shipping promotion.
Shipping costs will be automatically calculated on the checkout page based on the products in your cart and the shipping destination you have provided. For further information please Contact Us.
Do you deliver to PO Box Addresses?
We can only deliver to PO Boxes for accessories and apparel. For custom surfboard orders, we require a residential or business address. If providing a business address, please specify the business name.
What happens if my items are lost or damaged in the mail?
Please contact us immediately with your order number and tracking details from your dispatch notification email.
If, for any reason your product is damaged in transit, please complete the Boardcave Damage Claim Form and refer to our Terms and Conditions for more details.
What happens if an item is missing from my order?
Sometimes, orders can be sent in multiple packages. If this is the case, we will provide tracking information for each package sent to you. Please check your spam folder in your emails in case the tracking emails have landed there.
If in the rare case, a product is missing from your order, please contact us and we will arrange to have a replacement sent as soon as possible.
What happens if I receive an incorrect item?
If you receive an incorrect item that is not on your order, please contact our Customer Service team straight away and we will arrange for the correct item to be sent to you. We will also reimburse you for return postage of the incorrect item. Contact us on live chat or email [email protected].
How do I return something I buy on Boardcave?
Please review and follow our returns process in our Terms and Conditions
How do I know if my surfboard or surf accessories have been shipped?
You will receive tracking information for your order to your email address provided at checkout. Please check your junk and spam folders to ensure you have received the email. Please allow a minimum of 3 business days for your order to be dispatched.
How long does it take once my product is shipped?
All orders are shipped from California. Shipping transit times within California are approximately 5 business days and transit times to the East Coast is approximately 10-12 business days. This does not include delays that may occur as a result of COVID and increased demand in the network. Please take this into consideration at the time of ordering.
I need my order by a specific date, when will my order arrive?
As shipping transit times can vary drastically, we strongly recommend that you notify our customer support team prior to, or at the time of placing your order if you need it by a specific date. Our team will be able to provide some solutions to have your order to you as quickly as possible. Examples where this situation can apply includes surf trips, gifts or if you are on holidays and temporarily in the country.
What happens if an item is missing from my order?
When do I need to place my order to ensure my goods arrive by Christmas?
Christmas cut off dates and deadlines will vary per region. Please see Christmas Shipping Information for more info.
Surfboard Shipping FAQ's
How much does shipping cost?
This is intended to be a guide only and is not the exact shipping rate for your specific order. Rates are automatically calculated at checkout and for some orders you may be contacted by a team member if the rate is different based on your order and location.
For Surfboards (up to 6'6" in length):
- East Coast: Approx. $180 USD
- West Coast: Approx. $220 USD
- Hawaii: Approx. $80 USD
How will my surfboard be shipped?
Once your surfboard has finished in production, your surfboard is packed in line with our strict packaging policy and picked up by our experienced courier drivers. You will be notified via email that your surfboard has been dispatched. You will receive a tracking link and consignment number and will be able to see the address it is being sent to. (which will be as specified in your order or the latest address given to us if it has been changed since your order was originally placed).
