Shipping FAQ

Surfboards:

Once your surfboard is ready and packed you will receive a dispatch email to notify you that your surfboard is on its way to your selected delivery address. All surfboards are personally packed to our requirements and secured safely for safe transport to your doorstep. Your address is printed on the packaging and collected by our experienced couriers. The dispatch email will contain the full details of your order, where it is going to as well as the tracking number and a link to the carrier's website.

Surf Accessories:

Are sent prior to your Surfboard to ensure you are ready for when you board arrives. You will receive an email letting you know when your package has been sent along with a tracking number. If you would like to track your order please call us on +1 (760) 237-4448 or use our LIVE CHAT at the bottom right of your computer screen.

Once your surfboard order is confirmed by email it is processed by your selected shaper and reviewed. Once confirmed your order will go through each manufacturing stage (shaping, artwork, glassing, shipping dispatch etc). Once your order is ready to be shipped, your surfboard is packed in line with our strict packaging policy and picked up by our experienced courier drivers. Your address is printed onto the packaging and collected by the carriers. We will email you a shipping confirmation email containing what you ordered, where it is going to, as well as the tracking number and a link to the carrier's site.

No, shipping is not FREE all the time. FREE Shipping is promoted up the top of the page during promotional periods on Boardcave.com. Surfboard shipping costs will be detailed on the checkout page. For further information please contact us at service@boardcave.com or use the LIVE CHAT feature at the bottom left of your screen. Shipping costs may change according to each order.

Yes, we can deliver to your place of work. Please ensure to include the Business Name and details in the shipping of your order so the delivery driver can find you easily.

We can ship internationally. International shipping is automatically calculated on the checkout page for the vast majority of countries. The fee is based on quotes that are provided by our partner freight companies. In rare cases, the location of the shipment does not specifically match the quote on the checkout page. If an order is placed and there is a discrepancy between the shipping fee and the actual shipping cost, a Boardcave team member will promptly contact you. If you are unsure about the international shipping fee that is automatically calculated on the checkout page, you can contact us for more information. International customers will be required to pay any duties and taxes upon arrival of their items.

The first thing to do is contact us to confirm where your order was sent and quote your tracking number from your dispatch email. If for any reason your surfboard gets damaged our safe delivery guarantee means we will cover all the costs in repair or replacement, ensuring we get you a brand new looking board as safely and as quickly as possible. If your order is lost or damaged please contact us immediately on +1 (760) 237-4448 or use our LIVE CHAT at the bottom right of your computer screen or email service@boardcave.com

Sometimes, orders can be sent in multiple packages as they may have not fit in just one. Please contact our customer service team on service@boardcave.com to check if this is the case. If in the rare chance we have missed an item off your order, we will arrange to have a replacement sent straight away.

If you receive an incorrect item on your order, please contact our Customer Service Department straight away and we will arrange for the correct item to be sent to you. We will also reimburse you for return postage of the incorrect item. contact us immediately on +1 (760) 237-4448 or use our LIVE CHAT at the bottom right of your computer screen or email service@boardcave.com

We cannot deliver to your Po Box Address in Australia. You will be notified prior to your surfboard being shipped with a tracking number, please ensure you are home or at work.

Boardcave reserves the right to vary from this policy on a case by case basis. Warranty claims with Surf Hardware (Fins, Leg Ropes Etc.) needs to be filed directly with the manufacturer of the product. To return a product you need a return merchandise authorisation (RMA) number before sending the product back to Boardcave. An RMA can be obtained by contacting Boardcave via email (service@boardcave.com). All refunds are subject to product inspection upon return. A refund will be processed after the product has been inspected.

Surfboards: All surfboards are manufactured specifically for the individual customer. Therefore, all sales are final. Any manufacturing defaults need to be taken up with the surfboard manufacturer. Boardcave.com will do everything in its power to help its customers with product issues. Please email service@boardcave.com with any issues.

Clothing and Surf Accessory Returns: Boardcave will cover the cost to resend the surf hardware once it has been returned by the customer at their own cost. The new product will be sent out as soon as the returned product has been inspected upon return. Please email us as at service@boardcave.com to obtain an RMA or for any other questions.

In the case of an incorrect item being shipped out, or the product has been damaged in transit please email service@boardcave.com to obtain an RMA.